Fast & Reliable

Shipping to Dominican Republic

There are three ways you can start shipping to the Dominican Republic:

• Create a shipping order online in a few simple steps, just click here.
• Send us an email at info@shiptodr.com
• Give us a call at 416-580-3463

No matter which method you choose, our friendly staff will contact you to confirm your order.

Yes, all boxes that arrive in the Dominican Republic will be opened and inspected by Customs. Please note that we do not offer any type of insurance on personal goods. It is strongly recommended not to ship fragile items such as glass, collectibles, or valuable items, as these may be damaged when Customs repackages the boxes. Make sure to declare all items that you want to ship to avoid any penalties. Shipping prohibited items is an offense and may lead to fines and/or jail time. You may call us before shipping your items to get more information about items that may raise concerns when shipping. 

Customs authorities operate independently and may inspect, handle, or detain shipments. ShipTODR.com is not liable for damages caused during these inspections, as these actions fall under the jurisdiction of customs authorities.

ShipTODR.com takes care in handling and consolidating shipments to minimize the risk of damage. However, damages may occasionally occur due to factors beyond our control, such as during transit or customs inspections. Here’s how such situations are handled:

1. Carrier Liability:

ShipTODR.com’s liability for damaged Goods is limited to the lesser of $4.41 per kilogram or $500 per package, as outlined in our service agreement.

     2. Customs Inspections:

If damage occurs during a customs inspection, ShipTODR.com is not responsible, as customs authorities operate independently and may handle packages in ways beyond our control.

     3. Insurance:

ShipTODR.com does not provide insurance beyond the requirements of Ontario law. We recommend that Shippers secure additional insurance independently to cover potential losses or damages during transit.

     4. Proper Packaging:

To reduce the risk of damage, it is the Shipper’s responsibility to ensure that all items are properly packaged, labeled, and protected inside the box.

     5. Filing a Claim:

If damage occurs, you may file a claim. Please ensure that all documentation, including photos of the damage and packaging, is submitted within the required timeframe as specified in the service agreement. Claims are subject to ShipTODR.com’s liability limits.

Q: How can I protect my items against damage?

A: To minimize the risk of damage:

•Use sturdy, high-quality boxes and adequate cushioning materials.

•Avoid packing fragile items without proper protection.

•Ensure boxes are sealed securely and labeled appropriately.

Q: Who is responsible for damage during customs inspections?

A: ShipTODR.com is not liable for damages caused during customs inspections, as these are conducted by independent authorities. It is the Shipper’s responsibility to comply with all customs regulations to minimize potential risks.

If you have additional concerns or require guidance, please contact our support team for assistance.

The choice is yours! We offer door-to-door shipping to the Dominican Republic. So you can either request pick-up service from your door, or you can drop off your items at our warehouse. Feel free to package the goods at our facility to save yourself from having to carry a large box or barrel.

For pricing, click here to get an instant quote or contact us directly. Please note for larger orders we may requote you the pickup fee when the order exceeds that of a standard cargo caravan.

If you’re placing a shipment order online, one of our staff will contact you to arrange a suitable pick-up date. If you’re placing an order over the phone or email, we’ll arrange an appropriate pick-up date at that time.

Yes we do! For pricing and information, please contact us.

We ship almost anything including personal goods and effects, non-perishable food items, appliances, vehicles and more. If you’re item doesn’t fall within these categories, please contact us for more information.

We can ship your items anywhere in the Dominican Republic. Here are  our most popular shipping destinations:

• Azua de Compostela
• Bajos de Haina
• Baní
• Boca Chica
• Bonao
• La Vega
• Constanza
• Consuelo
• Cotuí
• Esperanza
• Hato Mayor del Rey
• Jarabacoa
• La Romana
• Los Alcarrizos (D.M.)
• Mao
• Moca
• Nagua
• Pedro Brand (D.M.)
• Punta Cana
• Salvaleón de Higüey
• San Cristóbal
• San Felipe de Puerto Plata
• San Francisco de Macoris
• San José de Ocoa
• San Pedro de Macorís
• Santa Cruz de Barahona
• Santa Cruz del Seibo
• Santiago de los Caballeros
• Santo Domingo
• Tamboril
• Villa Altagracia
• Villa Bisonó

Generally, packages can take 4-5 weeks from date of container departure to arrival in the Dominican Republic but there can be delays depending on weather, ports or vessel delays.  If you already have a shipment order, you can track it here.  You will also be subscribed to SMS text shipping updates if you have a Canadian phone number.

Personal Goods

In the rare case your package is lost that contains used goods, we would refund the FULL freight you paid. Shiptodr.com is not responsible for lost or damaged items in shipments with used or personal goods.

Glass or Delicate Goods

In the rare case your package is damaged that contains glass or delicate goods, we would only be responsible for the goods if we were to package the item ourselves. In this case if we package your goods and it arrives damaged then we would pay a maximum of $100 towards the replacement goods.

Responsibilities as Freight Forwarder

ShipTODR agrees to use reasonable care in selecting Carriers and customs brokers and carry out its services within a reasonable time after Goods are received for transport. ShipTODr’s responsibilities, rights and defences are governed by any law compulsorily applicable to the mode or leg of transport by which Goods are transported or handled and the Carrier’s terms of carriage. Where Goods are lost or damaged before being loaded on a truck or ship, or after being unloaded from a truck or ship, ShipTODR’s responsibility is limited to the amount of freight and expenses charged for the handling of such Goods. If the place or time of damage to or loss of Goods cannot be determined, Ship TODR’s responsibility for lost or damaged Goods is limited to the lesser of $ 4.41 per kilogram or $500 per vehicle or package.

Whats not allowed to ship?
Animal products
Alcohol
Animal skins
Batteries
Baseball bats
Charcoal , Gas , Flammable goods
Communications equipment
Dangerous Goods as defined by IATA (Intl. Air Transport Association)
Drugs and Prescription
Cooked foods
Liquids, Haz and Non-Hazardous
Money in all formats.
Military equipment
Perfumes
Perishables
Plant products
Prohibited goods
Radar equipment
Ship spares
Soil samples
Tobacco
Weapons in all forms, no toy guns, knives, hunting gear
Bank bills, notes or currency (other than coin)
Fireworks
Fully regulated dangerous goods
Hazardous waste or hazardous waste service
Human and animal corpses, cremated or disinterred remains
Shipments prohibited by Dominican Republic law
Ivory
Marijuana, including marijuana intended for medicinal use
Postage stamps
Shark fins
Vape products

Also all other goods that are prohibited under Dominican Republic Law.

Yes!  We have tons of customers who choose to have a virtual Canadian Address located at our warehouse.  You can purchase furniture, appliances, household items etc ... and have them shipped to our warehouse.  We will pack and load them for departure straight to your home or business in the Dominican Republic.  Contact us now to setup a virtual Canadian address! 416.580.3463.

Yes, we do charge for storage of packages that cannot be received. This policy is in place to ensure efficient and fair use of our storage facilities. Here's why we implement this charge:

Limited Storage Space: Our storage facilities have finite space, and we need to manage it effectively to accommodate packages for all our customers. Charging for storage of unclaimed packages encourages prompt retrieval or arrangement for delivery, preventing undue occupancy of our storage areas.

Operational Costs: Maintaining secure and accessible storage incurs operational costs, including security measures, climate control, and staff to manage the facility. The associated expenses are shared among all users of the storage service, and charging for unclaimed packages helps offset these costs.

Encourages Timely Action: Charging for storage serves as an incentive for customers to promptly collect or arrange delivery for their packages. This proactive approach helps streamline our operations, reduces congestion in the storage area, and ensures a smoother experience for all customers.

Storage Charges: The storage fee for unclaimed packages is $5 per day per package, depending on size. Items larger than a box of 24" x 24" x 24" will be approximately $10 per day.

Encourages Communication: If there are circumstances preventing the receipt of a package, we encourage customers to communicate with us. By engaging in a dialogue, we may be able to offer solutions or extensions on a case-by-case basis. This open communication helps us better understand the needs of our customers and work together to find suitable resolutions.

TV Shipping Policy

Replacement Policy

At ShiptoDR.com, we are committed to ensuring your satisfaction with your TVs  journey from Canada to the Dominican Republic. In the event your TV incurs damage during transit, our replacement policy is as follows:

1. Eligibility for Replacement: If your TV arrives with physical damage (excluding dead pixels), such as cracks or breakage, you are eligible for a replacement.

2. Replacement Criteria: The replacement will be for a TV of equivalent size, not specifications. This means the replacement TV may differ in brand, model, or other specifications but will match the screen size of the original tv.

Inspection Requirements

To maintain the integrity of our shipping process and uphold our replacement policy, we require two critical inspections:

1. Pre-Shipping Inspection in Canada:

   • Prior to shipping, you or a ShiptoDR.com employee must confirm that the TV is free from physical damage (e.g., cracks) and is fully operational.
   • This inspection ensures the TV is in good condition before beginning its transit.

2. Post-Shipping Inspection in the Dominican Republic:

   • Upon arrival, you must inspect the TV for any transit damage on arrival to you infront of the delivery team.
   • This inspection confirms the condition of the TV upon completion of its journey.

Exclusions

Please note that dead pixels are not considered damage under this policy. If your TV arrives with dead pixels but no other physical damage, it will not be eligible for replacement under this policy.

Reporting Damage

If damage is observed during the post-shipping inspection, please report it immediately to our customer service team to initiate the replacement process.

Shipping Policy for Appliances to the Dominican Republic

1. Warranty Void by Manufacturer: Be aware that when appliances are shipped to the Dominican Republic, the manufacturer's warranty will be void. This means any defects, malfunctions, or issues with the appliance will not be covered under the original warranty provided by the manufacturer.

2. Proper Packaging Required: Appliances need to be wrapped and packaged properly to avoid damage during transit. Use sturdy, high-quality packing materials and ensure that the appliance is securely cushioned and immobilized within the packaging to prevent movement and potential harm.

3. Voltage and Plug Compatibility: The Dominican Republic uses a voltage of 110V and a standard frequency of 60 Hz. Appliances should be compatible with these specifications. The plug types commonly used are type A and B. Ensure your appliances can operate with these plug types or consider using an adapter.

4. Local Compliance and Safety Standards: Appliances must comply with local safety and compliance standards in the Dominican Republic. It is the customer's responsibility to ensure that the appliance meets these standards.

5. After-Sales Service and Repairs: Without the manufacturer's warranty, customers may need to rely on local technicians for repairs and maintenance. Verify the availability of after-sales service and repair facilities in the Dominican Republic for your specific appliance brand and model.