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SERVICE AGREEMENT
Agreement & Acceptance
This Service Agreement (“Agreement”) governs all services provided by ShipToDR.com (“ShipToDR” or “Company”) to the Customer (“Shipper”). By booking, payment, tendering goods, communication, or pickup authorization, the Customer agrees to these terms. This is a legally binding contract.
Definitions
“Shipment” means all goods tendered for transport; “Consolidation” means combining shipments into one container; “Declared Value” is for customs only and not insurance; “Delivery Zone” means serviced areas in the Dominican Republic; “Damage” means loss or breakage reported within claim timelines.
Services Provided
ShipToDR.com provides pickup, warehousing, consolidation, ocean freight, customs coordination, and delivery. ShipToDR.com is a freight consolidator and not a common carrier, insurer, or customs broker, and may use third-party providers.
Delivery & Pickup Timing (No Guarantee)
All timelines are estimates only. Delays may result from weather, vessels, ports, customs, third parties, customer issues, or consolidation. Delays are not a breach and do not entitle refunds or compensation.
Pricing, Measurement & Payment
Charges are based on dimensions, volume, weight, contents, destination, and service level, in CAD. Shipments may be remeasured and charges adjusted. Additional fees may apply for oversized items, repacking, storage, customs costs, difficult delivery, or redelivery. Payment may be required before shipment or delivery.
Packaging Responsibility
The Customer is responsible for proper packing. ShipToDR.com is not liable for concealed damage, internal breakage, leakage, or missing contents in sealed packages.
Prohibited & Restricted Items
Customers must not ship prohibited items, including food, hazardous materials, illegal goods, cash, or valuables. ShipToDR.com may inspect, remove, dispose of, or report such items at the Customer’s expense.
Right to Refuse Service
ShipToDR.com may refuse service for reasonable, non-discriminatory reasons including safety, compliance, unpaid balances, or restrictions.
Inspection & Handling
ShipToDR.com may inspect, photograph, repackage, relabel, or consolidate shipments for operational, safety, customs, or compliance purposes.
Declared Value & Insurance
ShipToDR.com is not an insurer. Declared value is for customs only and does not increase liability. Customers should obtain third-party insurance for high-value shipments.
Customs Responsibility
The Customer is responsible for accurate declarations, legal compliance, and all duties, taxes, fines, and penalties. ShipToDR.com is not liable for customs-related issues.
Shipment Count & Contents
Shipments are tracked by handling units only. Contents inside sealed packages are not verified, and ShipToDR.com is not responsible for discrepancies.
Split Shipments
Shipments may be divided due to consolidation or operational requirements and may arrive separately.
Delivery Conditions
Delivery is curbside or to the front door depending on accessibility. The Customer must ensure safe access and be present. One (1) delivery attempt is included; additional attempts are subject to fees. Failure to be present may result in storage or rescheduling fees. ShipToDR.com is not responsible for damage inside the home. Signature, photo, or confirmation constitutes proof of delivery.
Customer Communication
The Customer must remain reachable. Failure to communicate may result in delays or additional charges.
Storage
Up to 30 days of storage is included. After that, storage fees of approximately $2–$3 per cubic foot per month may apply. Shipments unclaimed, unpaid, or undeliverable after 90 days may be deemed abandoned and disposed of or sold to recover costs.
Claims Procedure
Claims must be submitted to info@shiptodr.com with supporting documentation. Visible damage must be reported within 48 hours, concealed damage or missing contents within 5 days, and all claims within 9 months. Claims require photos, proof of value, delivery confirmation, and packaging. Failure to provide documentation or retain packaging may result in denial.
Limitation of Liability
To the fullest extent permitted by Ontario law, ShipToDR.com is not liable for indirect or consequential damages. Liability is limited to the lesser of $500 CAD per shipment, declared value, amount paid, or proven value of the damaged portion.
Indemnification
The Customer agrees to indemnify and hold ShipToDR.com harmless from any claims, damages, penalties, or costs arising from inaccurate declarations, prohibited items, customs issues, ownership disputes, or breach of this Agreement.
Abandoned Goods
Unpaid, refused, or unclaimed shipments may be deemed abandoned and stored, disposed of, or sold to recover costs.
Lien on Goods
ShipToDR.com has a lien on shipments for unpaid charges and may retain goods until payment is made.
Chargebacks & Collection
Unauthorized chargebacks may result in fees, collection actions, and legal costs.
Force Majeure
ShipToDR.com is not liable for delays or failures due to events beyond its control.
Privacy & Compliance
Customer information is handled in accordance with applicable laws, including PIPEDA, and may be shared to complete services.
Governing Law
This Agreement is governed by the laws of Ontario, Canada.
Dispute Resolution
The Customer agrees to attempt resolution with ShipToDR.com first. If unresolved, mediation may be considered before proceeding to the courts of Ontario, Canada.
Entire Agreement
This Agreement constitutes the entire agreement between the parties.
Contact Information
ShipToDR.com
Phone / WhatsApp: 416-580-3463
Website: www.shiptodr.com
Opt-In for SMS Tracking Updates
By using ShipTODR.com’s services, the Shipper consents to receive SMS text messages related to shipment tracking updates. These messages may include:
- Shipment confirmation
- Estimated delivery dates
- Status updates on transit and customs clearance
- Final delivery scheduling
The Shipper acknowledges that standard messaging rates may apply and that message frequency will vary based on shipment progress. The Shipper may opt out at any time by replying "STOP" to any SMS message received from ShipTODR.com. Opting out will prevent the Shipper from receiving further tracking updates via SMS.
Who we are
Our website address is: https://www.shiptodr.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.